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The Managing Director for Merkle MENA will have overall responsibility for managing the fast-growing market revenue, client portfolio, and team with full responsibility for P&L. Areas of responsibility and accountability include revenue growth and profitability, business transformation and development and client and employee satisfaction.
The MENA MD will lead the go to market strategy to ensure our business is positioned as the market leading Customer Experience Management partner. You will oversee the evolution of data-driven strategies that ultimately help our clients deliver hyper-personalised experiences to maximise customer value, solidify customer loyalty, and ultimately deliver competitive advantage.
The MD is the local leader and the face of the brand and the company internally and externally. Merkle’s success and business in MENA has continually evolved very fast. To be successful in this role, the MD should have skills to connect with C-level decision makers, to promote Merkle across MENA markets, and to pitch and negotiate larger-scale contracts. In addition, a commercial mindset, growth mentality, and client service experience are key.
Job Title:
Managing Director, Merkle MENA
Job Description:
Key Responsibilities
- Manage the Merkle MENA P&L against budget and ensure accurate forecasting and reporting of revenue and profit.
- Establish strategic relationships with key clients’ C-level stakeholders and act as a point of reference, client escalation, and issue management.
- Deliver on business strategy and continue year-on-year growth through developing client portfolio, championing integrated client solutions, and driving new business development in line with Merkle’s scope of work and capabilities.
- Lead, inspire and guide the Merkle MENA team and ensure leadership development and succession/retention plans are in place to ensure continued success at the highest level.
- Work with other local Dentsu service lines (creative, media) on leveraging cross- and upsell opportunities.
- Promote a high-performing, innovative, collaborative, and client-centric culture with people/talent at the heart.
- Maintain an active profile within Merkle, the CXM Service Line, Dentsu and the marketing industry and be a recognized industry expert and thought leader; continuing to build the multi-disciplined capability profile of Merkle MENA.
- Proactively champion a diverse and inclusive work environment and seek to hire, promote and retain a diverse team of highly engaged and motivated business leaders.
Key Performance Indicators for this role include:
- Revenue and Growth targets
- Gross Margin targets
- Client satisfaction
- Employee satisfaction
Reporting Structure
This role will directly report to the CEO for Dentsu MENA and will have matrixed reporting to the President for Merkle EMEA.
Qualifications
- Connected and experienced within the MENA market
- Significant proven industry experience including extensive experience in relevant roles and operating at a strategic management level
- Experience managing agency P&L
- Experience with senior client relationship management, go-to-market, and business development strategy,
- Proven track record of delivering on sales and growth targets
- Strong commercial mindset, experience managing a large portfolio of senior clients
- Excellent leadership skills
- Excellent communication and presentation skills
- Strong strategic thinking and understanding of business models and agency processes
- Driven, takes ownership and responsibility for work, is proactive, not reactive
Location:
Dubai
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
