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Role Statement :
- Provide technical support Sales for Power Switching and Distribution products and solutions
- Provide Sales with pre-sales technical support when building proposals, quotes and tenders
- Development of technically and price competitive applications for Power Switching and Distribution and multi LoB products to fulfill customer requirements where standard products do not fit.
Key Duties:
- Technical support:
- Review and qualify RFQs and identify customer requirements/specifications
- Provide sales and pre-sales support with technical support of product specifications and applications
- Standard product selection based on customer requirements
- Coordinates with factory engineering departments for specific technical requests
- Special applications – Configure-to-Order (CTO):
- Configure solutions in Configure-One (C1) where standard products do not fit
- Interface with E+I LoB to define solutions
- Define feasibility and costs of solutions/products
- Integration, coordination and support the internal pre-sales and/or external suppliers
- Prepare relevant technical documents
- Internal support for project management team and sales
- Presentation/explanation of solution to sales organization
- Interact with Engineering and Manufacturing once customer order is received
- Special applications – Engineering to Order (ETO)
- Define ETO solutions in cooperation with product experts
- Define feasibility and costs of ETO Solutions in cooperation with product experts
- Support the preparation of relevant technical documents
- Internal support for project management team and sales
- Presentation/explanation of solution to sales organization
- Interact with Engineering, Manufacturing, Procurement and QM once customer order is received
- Manage the relationship between Sales teams and the Line of Business
- Create product and application presentations for customers and consultants
- Provide technical trainings to sales teams and tech support to the market
- Work with Product Management and Sales teams to feedback on issues with current products and provide input around new products
- Constantly monitor the market for trends and competitor activities
- Support local quality management audits (e.g. ISO9001/14001)
- Support that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself
- Supporting the Organization of customer acceptance test in coordination with QM
- Certifications & Compliance: Consider existing Standards to fulfill compliance requirements
Job Requirements – Qualifications and work experience
- School Background: engineering background or equivalent education
Basic Skills
- Language skills: fluent English written and verbal required. Fluent French written and verbal required
- Excellent IT skills (Word/Excel/PowerPoint) and Customer/Sales orientation
Core competencies
- High focus on customer needs
- Nice to have experience in quoting/proposing/installing/ managing projects
- Disciplined, self-motivated and proactive
- Able to combine long term and short-term goals by setting priorities
- Organizational skills and familiar with a decentralized environment but at the same time able to work in a team
- Ability to interact with all levels within the organization from entry level to executive
- Well informed on standards and contractual regulation issues
- Fast learning skills
- Nice to have:
- Experience with AutoCAD or similar CAD systems
- Practical experiences with IRS and ITS products
