University of Birmingham Hiring for Student Experience and Wellbeing Officer (Dubai) – Dubai Professional Services -99969 Job at Dubai Full Time

Position Details

Dubai Professional Services

University of Birmingham, Dubai campus

Salary: Competitive

Grade 6

Full time

Location: Dubai, UAE

Closing date: 7 August 2022

University of Birmingham Dubai

Having established ourselves in Dubai International Academic City in 2018 we have now taken up residence of our state of the art new campus and are excited to build on our brand and reputation as a global institution. This post represents an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.

Professional Services Ethos

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. In particular, here in Dubai, this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation. In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.

In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

• a high level of intellectual aptitude;
• strong agility and a portfolio of skills that can adapt to meet changing circumstances;
• an innovative and creative mindset; and
• both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.

Department Overview

Job Summary

The postholder will be responsible for devising, implementing and delivering a range of activity that supports a positive and enriching student experience. The post holder will support student wellbeing services, provide a range of guidance, advice and support, as well as act as an operational lead for student experience activities and events (for example, Welcome, induction, pre-arrival, and Student Association events), under the strategic direction of the Head of Student Wellbeing and Experience, and in collaboration with the University’s Student’s Association.

The postholder will contribute and play a key role in the provision of a range of wellbeing and welfare services for the students. They will also be responsible for the development and coordination of student communications, working in close partnership with the UoBD communications leads.

Responsibilities also include working to embed innovative and inclusive practices across the University through networking and contributing to training. The post holder will be required to operate flexibly to meet the demands of the service, working collaboratively with Edgbaston colleagues, and in addition supporting campus wide student experience activities and events.

This post holder will have a specific strategic aim to improve and deliver services and student experience activities to our post graduate community; therefore, working hours will include Saturday and Sunday, with 2 weekday rest days.

Main duties

General

Student Experience & Communications

Careers Advice/Coaching

Wellbeing Support

Additional responsibilities

Person Specification

• Educated to degree level or equivalent professional qualification(s).
• Significant experience of working in a professional environment; relevant experience of working in Higher Education is desirable.
• Experience of providing first-line advice and guidance.
• Significant experience of organising a large scale programme of events.
• Experience of supporting students in relation to welfare issues.
• Strong understanding of the student experience, issues, and the student lifecycle.
• Significant knowledge and experience of writing communications for a variety of different audiences.
• Working knowledge of standard Microsoft Office software.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.
• Actively promotes equality and diversity to internal stakeholders
• Able to use data to identify equality and diversity issues
• Experience of developing interventions to address equality and diversity issues
• A recognised qualification or professional training in mental health, wellbeing or similar is desirable.

Dimensions

This role will require you to exercise personal initiative within and beyond the department. You will not manage a team or budgets.

Planning and organising

After consulting others:

Support and implementation of the Wellbeing and Student Experience support strategy.

Or that would be referred to someone else:

Decisions affecting the Wellbeing and Student Experience support strategy.
Decisions requiring additional institutional strategic investment.

Problem solving and decision making

After consulting others:

Support and implementation of the Wellbeing and Student Experience support strategy.

Or that would be referred to someone else:

Decisions affecting the Wellbeing and Student Experience support strategy.
Decisions requiring additional institutional strategic investment.

Internal and external relationships

• Chief Operating Officer
• Head of Wellbeing and Student Experience (line manager)
• Student Experience team (Dubai)
• Student and Programme Administration team (Dubai)
• Colleagues across Dubai campus – Professional Services and Academic
• Colleagues in UK campus – including Academic Services, Colleges and central PS teams
• External partners – including regional government agencies, regulatory bodies, educational and health-related organisations.

As interest in all of the advertised posts has been extremely high, we encourage you to apply online, tailoring your skillset against the listed criteria in the application form.

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.