Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.
Customer Success Manager
The Customer Experience & Operations team is looking for a Customer Success Manager to take ownership of Unifonic’s key customers with a proactive approach to customer satisfaction. In this role, you will be responsible for onboarding, monitoring product utilization, nurturing accounts, performing issue management as well as managing renewals and expansion of accounts by monitoring the customer’s consumption and implementing Success Plans. The ideal candidate possesses excellent relationship-building skills and the ability to foster a positive customer experience at every stage of the customer journey. The responsibilities of the Customer Success Manager include but are not limited to:
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