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Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
At TDW we put people first – that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Analyze and evaluate customers’ pipeline integrity needs, provide technical review support to the quotation process, coordinates projects from initial stage to final completion to ensure maximum customer satisfaction and that TDW’s performance levels are met according to contractual terms and budgetary requirements.
Responsibilities
Sales Support (20%)
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Provides technical support and assistance to the internal and external sales teams, that could involve but not be limited to:
- a ‘bundle’ approach involving various TDW services and products,
- complex subcontractors and vendors integration in a bid package,
- activities that have been deemed by the management as strategic in Business Development objectives,
- special attention is required to projects in need of a tight control over low cost margins or delivery schedules,
- any other duties as determined by the Commercial Operations Manager
Project management (75%)
- Develops preliminary scope of project work and execution plan, applies sound project definition, organization and management skills to Pipeline Integrity projects,
- Assists the sales team in project site surveys and kick-off meetings,
- Together with the external sales representative, ensures the customer and TDW’s project objectives are accomplished satisfactorily on time, within budget parameters, desired profit and schedule objectives, and in accordance with the contractual agreement,
- Makes regular visits to the project job site and customer to ensure customer satisfaction and field work is running to plan, takes corrective action as necessary,
- Maintains and presents regularly status reports to customer and TDW management team,
- Manages when necessary sub contractors, ensuring they meet established Quality standards and minimum qualifications,
- Ensures project completion and acceptance by the customer,
- Ensures customer invoices are correct and in line with the contract and presented in a timely manner;
Business development (5%)
- Establishes and maintains knowledge of project product/service offerings, pricing, delivery and technology,
- Ensures the competitive information is communicated to the Commercial Operations Manager
Qualifications
- Bachelor Degree in Engineering or other technical field, Advanced technical degree preferred;
- Minimum of 5 years managing highly complex customer-facing projects
- Academic and / or practical working knowledge of basic project management principles, including: scope definition, budget management, project reporting, invoicing;
- Advanced knowledge of pipeline operations, pipeline cleaning and/or inline inspection service work;
- Strong sales and interpersonal skills;
- Strong organization skills and rigor, capability to work in a team on fast moving projects;
- Travel required : 20%
