Who we are
Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.
The role
This is a fantastic opportunity for a Customer Manager to join a leading retail group in the Middle East, working as part of the Digital Technology team.
You will be responsible for overseeing the planning, execution, and maintenance of the customer products’ roadmaps. You will act as the glue between brands and customer teams to develop the business roadmap, translate it into a technology roadmap and bring it to life.
This is a high leverage role where you will be the gatekeeper between Tech and the rest of the company. Qualified candidates will be analytical, extremely organized and customer centric. You will work closely with internal engineering teams and external vendors to roll out existing products across brands, develop new features, enhancements, prioritize requests and bugs. You will have a team of a scrum master, technical lead and business analysts reporting to you. You will be expected to be working with a set of high caliber business counterparts, including the Chief Customer & Marketing Officer, customer experience managers, product managers and technology business partners.
What you’ll be doing:
What you’ll need to succeed:
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
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