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Our mission Cities more than ever need accessible and flexible transit. Our mission is to allow communities of any size, in any place, with any resources to meet the transportation needs of their people.
About Us
The Routing Company is a fast-growing tech startup that’s making it possible for any city or community in the world to set up and run its own on-demand transit service. The technology we provide includes our Pingo (ridepingo.com) rider app, driver app, and visualization platform which are all aimed to be easily configurable by our transit partners.
We raised a $15m Series A last year and have been featured in CNBC, TechCrunch, Business Insider, Geekwire, CNN, The Verge, and BBC.
We are a mission-driven, fast-growing team including veterans in ride-sharing and high-growth startups. We value building a culture of transparency, kindness, and diversity of thought. We create equal opportunities for everyone to grow, make an impact, without forgetting to have fun!
About The Role
We are looking for a high-performing and empathetic General Manager to manage our operations in the UAE and broader GCC region:
- Be the local point person and build strong relationships with all of our UAE partners
- Create new business opportunities in the region through vision setting and strong local relationships
- Set service goals, analyze performance metrics, generate insights and provide Partners with service enhancement tactics to meet their service goals
- Discover new use cases for the Partners, helping them to deepen and expand their usage of the product
- Own contract renewals and work with BD on expansion opportunities
- Run regular customer meetings and generate customer reports
- Drive product adoption and train users on new product features
- Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights, and new Product and Operational ideas
- Attend on-site visits to build rapport and gain user insights
- Work cross-functionally with Launch, Market Ops, BD, Product, and Marketing to grow the services
- Partner with the launch team on launching new local new deployments
- Manage UAE rider and driver support and work with Market Ops to strengthen support processes
Who are you:
- 8+ years of experience in client management ideally in a General Manager, Customer Success, Account Management, or Project Management role at a technology/transportation organization
- 4+ years of leadership experience managing a team of operational or account management team members
- Business-level proficiency in both English and Arabic
- Demonstrated ability in driving customer retention and a passion for building valued relationships with customers
- Excellent communicator both verbal and written
- Meticulous attention to detail, excellent project manager, and comfortable managing simultaneous projects
- Curious and enjoys solving complex problems creatively
- A teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
- Strong interpersonal skills, and a proven track record of working cross-functionally to resolve customer issues
- Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment
- Analytical, comfortable with data analysis (SQL knowledge is a plus)
- Self-starter with a history of taking ownership of projects and being resourceful
- Leads with empathy and transparency
- Excited about what we are building and the positive impact it will have on the world
Perks:
- $100/month growth & health reimbursement
- Early and generous employee stock option plan
- Work from home flexibility
- Paid family leave
- Apple laptop
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At TRC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The Routing Company is an equal opportunity employer. We aim for every person at The Routing Company to feel like they matter, belong, and can be their authentic selves so they can do their best work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
