When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
What’s On Your Plate?
Monitoring and maintaining Supply and demand KPIs such as forecast accuracy, supply efficiency and cost metrics, service levels including delivery time along. Ensuring our service and cost are always on point.
Optimize the performance management process in the UAE; create SOPs, optimize internal processes, initiate improvements affecting the overall efficiency.
Solve analytical problems and execute solutions with different Cities across UAE, diving into complex data points to find the areas of development.
Ensure the effective use and rollout of all Delivery hero technology, tools, and data models for supply and demand management. Providing data-driven decisions on the product roadmap to further enhance efficiency and speed.
Continuously simulating Cost Per Order (CPO) and suggesting different scenarios for capitalization and cost savings.
Improve reporting and data visibility for faster and more effective decision-making, keeping up with the dynamic and fast nature of Talabat operations to always provide the best solutions.
Run Delivery fees variations tests to reach the optimal DF per zone and Derive Positive NTR.
Derive insights and present recommendations to top management
What Did We Order?
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