Business Analyst – Logistics and Customs

Business Analyst – Logistics and Customs

MAIN PURPOSE

The successful candidate will join the MEIA EAS team and will be responsible for supporting the Logistics and Customs domains.

This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.

KEY RESPONSIBILITIES

The successful candidate will have demonstrated skills & experience in the following domains:

Level 2 Support:

• Provide daily support for the Logistics and Customs domains covering all dependent modules (LE, GTS)
• Solve, track and report issues by communicating with Key Users and Central EAS team
• Provide workaround solutions to minimize impacts to the business
• Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles
• Act as a bridge between business teams (e-g: Business Process Integrators, Commercial teams) and technical teams
• Monitor the solution/execution of the own activities within the agreed SLA, escalating to the line manager in case of help needed
• Be the point of contact for L3 Teams managing LE/GTS related solutions at Group Level
• Animate the Key User community, communicating through our internal social network (Yammer) and ensure knowledge is well spread across our business users
• Develop and update appropriate documentation (user guides, video, e-learning)
• Provide training to Key Users through on site or virtual sessions

Projects:

• Participate in Logistics & Customs-related deployments to MEIA entities with the Central EAS and Local IT teams
• Assist in the definition of project scope, objectives, planning and deliverables
• Prepare and perform fit/gap analyses
• Prepare, organize, and coordinate test sessions during projects & regional deployment of the solution
• Support Central EAS team in coordinating with Key-users through different phases of the implementation cycle

JOB PROFILE

Education:

• Degree holder preferably in Computer Science, Software Engineering or other related disciplines

Required experience:

• In-depth knowledge of Logistics and Customs flows, related concepts, and terminology: warehouse, storage, staging and pickup flows, import/export declarations, FTA, duty paid/unpaid …
• Recognized and successful application support experiences – at least 5 years in above domains
• Experience in SAP ECC LOG module is a must.
• SAP eWM is a must.
• SAP GTS system is an advantage.
• Experience in SAP ECC (key modules like OTC, MM, RB, PI, SAC) is a plus
• Knowledge of LOG/WM related master data management is a must e.g. storage bin, storage area, etc.
• Good understanding of Microsoft products such as Excel, Office, etc.
• Knowledge of Agile methodology a plus

Personal skills:

• Self-motivated, disciplined, with excellent inter-personal skills

• Excellent communication, client facing skills, workaround identification, problem solving, active listening, time management, and interpersonal skills are required

• Must have a demonstrated hands-on approach and success in working in a team-based environment
• Ability to thrive in a dynamic, fast-paced work environment with competing priorities
• Self-organization and time management
• Capability to teach and train
• Experience in supporting MEIA markets is a plus
• Fluent written and spoken English is a must, Arabic is a plus
• Willing to travel on occasion across the Region and further afield