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Your Role:
The Floor Supervisor will be the first point of contact of the patients at the Medical Centers and is responsible for first level of query handling, registration activities and providing proper guidance to the patients along with the purchase request duty schedule records maintenance.
Your Responsibilities:
- Welcome & greet patients, act as first level of Problem Solving and grievance handling of patients asking the query of the patient as per set checklist and assist them in reaching to the counter; help in Registration & Insurance form fill up.
- Check the patient category and assist them to complete all necessary forms, get insurance card and verify insurance/benefit coverage and collect co-pays and/or payment toward account balances at the time of service; coordinate with Insurance Department regarding the billing.
- Understand the problem of the patient and refer to the doctor concerned, ensure that the patients are informed if a doctor is running late or called out; receive Patient file & enter details in the system, handover Patient Registration Cards to the patients.
- Update Insurance policy & Quality aspects/SOP to CSEs and ensure adherence to the same.
- Ensure all standard protocols set by the organization are maintained, reception area is well maintained, neat and clean and quality of service is maintained at the clinic.
- Make Backdate billing for pending approvals, call & follow-up with patients.
- Incorporate daily inventory requests from all departments and make purchase entries through Medical store software, cross check stock availability.
- Collect & collate monthly duty schedule from all departments and enter shift details in V-Serve.
- Increase footfall for the assigned doctors through referral patients, coordinate and inform the marketing team & UIC about the footfall per doctor.
- Generate business for new departments and assist UIC in various campaigns.
- Introduce new doctors appointed and provide necessary information about the procedures & policies at the clinic, provide them with necessary stationaries needed.
- Lead a team of CSE and ensure their dress code and protocols are maintained.
- In absence of Unit In charge take care of duty hours and work schedules of CSEs and act as 1st level escalation for queries and grievances of the patients which the CSEs are unable to handle.
- Ensure that the sample of dental water is sent to Municipality as required.
- Send the necessary invoices to the Accounts department, take care of petty cash for the unit and supervise billing done by CSEs.
- Send monthly clinic performance report department wise to UIC / AMO and daily report to UIC.
- Be point of contact for staff at the unit for IT issues and route all IT issues to the IT Department.
- Update Doctors Online Appointment and leaves of doctors and other staff to UIC.
- Maintain updated regulatory documents and assist unit in charge during inspection from Regulatory, Municipality and Civil Defense.
- Assist Nursing dept. for coordination of ambulance & hospital during emergency.
- Coordinate with trainers / speakers (in-house) for organizing weekly training sessions and prepare a training calendar in consultation with the Unit In charge and ensure all staff go through training sessions, train new staff as and when required.
Education & Experience:
- Bachelors/Masters in Management, Operations, Marketing or similar field.
- Minimum 5-8 years of relevant experience and prior supervisory experience.
- Prior experience in Admin and P&L control.
- Proven experience in business development, financial and inventory management.
- Knowledge of UAE regulations and standards.
Competencies:
Developing People | Drives a culture of capability building, on-going feedback and high performance.
Delivering Patient Excellence | Strives for service excellence to ‘treat customers well’ by displaying an understanding of their requirements, delivering value and by communicating, keeping in mind the customer’s perspective.
Driving Collaboration | Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results and respect for diversity.
Driving Results | Displays perseverance and resilience to deliver high performance. Displays accountability for results and takes timely decisions evaluating relevant sources of information.
Our Benefits & Culture:
At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators.
Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand’s promise of “We’ll Treat You Well” deeply resonates with our employees and the communities we serve.
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
For more details please visit our website https://www.asterdmhealthcare.com/
Aster Hospitals , one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.
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