The Job Opportunity
The supervision of the Customer Service Representative team in order to ensure the safe delivery of a reliable, world class and customer focused station environment and train service. To control, supervise and co-ordinate the safety and availability of train services at the Palm Monorail.
Key accountabilities Supervision and control of train movements by utilisation of various computerised tools ensuring trains adhere to predetermined schedules. Able to assess and implement changes to minimise delays or disruptions. Lead by example, a team of Customer Service Representatives in the provision of a safe, reliable, world class customer focused service Liaise with Maintenance Team to ensure availability of trains Report incidents, failures or events that impact on safety or service performance to the Chief Controller Inform the Chief Controller of any operating conditions that deviate from normal conditions Manage and modify, when required, the online timetable to cater for unexpected events Assist the Chief Controller in the co-ordination and monitoring of Track Access and engineering work requirements
What we are looking for in our candidates A mature proactive and responsible approach to work with initiative and problem-solving capability Good literacy, numerical and analytical skills Excellent communication skills and the ability to manage multiple tasks safely and efficiently Strong organisational skills
Specific requirements Ideally a degree holder or higher diploma of post-secondary education in a related discipline
Understanding of train operation controls such as train supervision, train regulation, manual route setting Understanding of MS Word, Excel, PowerPoint, Outlook Ability to liaise in a professional manner with staff at all levels within the organisation Ideally holder of a UAE driving licence Minimum 3 years’ experience of front-line customer service train operations role within a metro/light rail/monorail environment Thorough understanding of station operations and associated activities, policies, procedures and Key Performance Indicators
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
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