Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Job Purpose:
Job Details – Key Responsibilities and Accountabilities:
9.To handle guest complaints and rectify the issues that resulted in the complaints
Specific Areas of responsibilities
Food and Beverage Quality
Service Quality
Staff
Cleanliness and Maintenance
Ambience Management
Controls
Training
Administration
Sales
Measure of Success – Illustrative KPIs:
Other Context (if applicable):
Personal Characteristics and Required Background:
Skillset (job specific technical skills and behavioral competencies needed)
Minimum experience
Minimum Qualifications/education
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