Help AG Hiring for Cyber Defense Shift Lead Job at Dubai Full Time

The Cyber Defence Analyst Shift Lead is responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defence Services and Activities during an allocated Shift.

This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defence Services (e.g. Managed Detection and Response). This role is accountable to the Director Cyber Defence for delivery according to agreed SLAs and procedures.

Responsibilities:

• Technical Leadership of Cyber Defence Capability, including optimization of people, process and systems
• Support Pre-sales, Sales and Business Development of new and existing Services
• Work with Internal Peers and External stakeholders to achieve Effective and Sustainable Implementation and Delivery of Cyber Defence Services and associated service elements
• Support the Service Transition process; Work with peers to effectively Transition Customers and Infrastructure into Operations
• Work pro-actively and collaboratively with Peers (e.g. Managed Security Controls)
• Support rapid and effective detection, mitigation, containment and response to Cyber Security Incidents leveraging integrations with, and capabilities of Infrastructure Platforms, Tools, Assets under Management and non-Managed Customer Controls
• Creation, Optimization and Documentation of processes, procedures and workflow; Tracking and Reporting of SLAs, KPIs and OLAs
• Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24×7 On-call for Critical or Urgent activities as required

Qualifications:

• Qualifications: Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree;
  
  Skills in Security Controls Operation, Incident Response, Security Operations, Managed Services, Threat Intelligence, Hunting and Vulnerability Management
• CISSP, CISM, CISA (or equivalent experience)
• ITIL Accreditation (or relevant experience)
• Customer and Team-focused attitude
• Solid technical skills and understanding in Information Security Technologies (e.g. SIEM, NGFW, CTI, WAF), Delivery of Managed Services, Cyber Security Concepts and Standards; Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities
• Outstanding Organizational Skills; Ability to lead and motivate skilled security professionals
• Solid background in Cybersecurity and understanding of Cyber Security tools, infrastructure and systems
• Active listener; Excellent communication, presentation and training skills
• Ability to interface with, and influence, Pre-Sales and Sales teams, to achieve agreed business outcomes
• Flexible work approach, based on the job requirements
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments

Benefits:

• Health insurance with one of the leading global providers for medical insurance
• Career progression and growth through challenging projects and work
• Employee engagement and wellness campaigns activities throughout the year
• Excellent learning and development opportunities
• Annual Flights Tickets
• Inclusive and diverse working environment
• Flexible/Hybrid working environment
• Open Door Policy

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.