Stallion HR Solutions Hiring for Asst. Service Manager – Events/ Hotel Experience (Female & Arabic Speaking Job at Dubai Full Time

Job Purpose

• Leading all aspects of operations independently as per the set company’s standards and managing the event including set up, service delivery, and post-event closure.
• People management and coordination of resources within the section including people, assets etc.
• To ensure cost-efficiency in line with the budget, deliver efficient service and smooth execution of the events within or outside the organization Serving customers in a manner that enhances the business and image of the facility to support customer satisfaction and sales growth.
• Ensuring compliance with government regulations, adhering to company guidelines, policies and standard practice

Core Duties and Responsibilities

• Maintain productivity, quality service, creativity, and guest satisfaction
• Manage, maintain and promote a culture of excellent customer service as per the company’s service standards.
• Manages and executes the event as per the approved event details including setting appropriate work schedules for the team.
• Perform and plan all other duties assigned by the Line Manager.
• Adopt a proactive approach to creating, developing, and implementing innovative ideas in line with market trends.
• Empowered to make decisions as per the authority matrix including situational management, proactive problem-solving approach, and awareness of escalation procedure.
• Strong Product knowledge and information related to the event and the Department.
• Achieves the budgeted revenue and expenses to ensure maximum profitability.
• Ensures that the company’s grooming standards and hygiene standards are practiced and implemented on the floor by self and the team.
• Ensure guest feedback is dealt with promptly and efficiently including proactive action plans to prevent the reoccurrence of negative feedback.
• Leads by example in all aspects of service.
• All business-related correspondence should be responded to within 48hours.
• The pro-active approach in getting necessary event details to execute a successful event including but not limited to pre-event meetings, site visits, etc.
• Conduct regular training sessions with the assigned team to improve product knowledge, service standards, policy procedures, etc., and improve the services in operations.

• Follow and implement the company’s Policies and Procedures.
• Follow Hygiene and Food and Safety Procedures including accountability for FIFO.
• Follow Guidelines and all directives from the Management.
• To protect all company assets during events within or outside the organization.
• To ensure the brand is showcased in all events with necessarily approved collaterals.
• Assist other sections of VSM – Hospitality Operation whenever necessary and maintain a good working relationship.
• Collaborate with other supporting departments in Venue Management
• Collaborate with outside supplier/vendor (in coordination with P&C) to ensure successful execution of the event as and when required.
• Prepare necessary reports for management information (Event P&L, Pre-event Configurator, Event Feedbacks, and other relevant reports).
• Process and Report all financial transactions and actions as per set procedures.
• Reports all incidents/ accidents in accordance with established company procedures.
• Other duties may be assigned to meet the demands of the operation or at the discretion of the management. The detailed job description will be discussed with the post holder in every periodic performance evaluation.

Operating Environment

• MS Office applications knowledge and software.
• Micros Knowledge and Cashiering.
• To work as per the business/operations demands within the company or across the emirates * Possibility of working in a smoking and drinking environment.
• Implement duties assigned as may be assigned by the Operations Managers / Assistant Catering Manager Assistant F&B Manager / F & B Manager

Minimum Qualifications/Education/Experience/Training/Knowledge Formal Education

• High school Diploma or Degree or relevant Hotel School qualification or A minimum of 2 years experience in a similar role or 3 years experience as Assistant Manager Level in well-established Hospitality Industry.
• Basic Hygiene Certificate/HACCP Awareness.
• Special Qualification: Fluent in English, and Arabic Speaking is a plus.

Work Experience

• A minimum of 2 years experience in a similar role or 3 years experience as Assistant Manager Level in a well-established Hospitality Industry.
• Knowledge/Familiarity in Micros (Preferable).
• Experience in Management and Leadership roles.
• Financial Reporting (Preferable

Skills and Knowledge

• Skills and Knowledge.
• Financial understanding of profit and loss statements.
• Strong customer orientation * Time management including multi-tasking and productivity.
• Excellent interpersonal and highly effective communication skills.
• Excellent team-building skills and demonstrate teamwork and the ability to enhance team members’ performance.
• Proven ability to create, develop and implement innovative ideas in line with market trends.
• Understanding Hotel/ Outlet Food and Beverage Operations.
• Effective Communication and Interpersonal Skills.
• Managing Operations

Training

• Certificate in Intermediate Food Hygiene/HACCP
• Certificate in Customer Service/Care
• Certificate Courses in Food and Beverage
• Lobster Ink Certification (preferable)

Job Types: Full-time, Temporary
Contract length: 4 months

Application Question(s):

• Do you have any of the following certificates:

Certificate in Intermediate Food Hygiene/HACCP
Certificate in Customer Service/Care
Certificate Courses in Food and Beverage
Lobster Ink Certification (preferable)

• Are you willing to work for 4 months?
• What is your salary expectation?
• Can join immediately? or have to serve a notice period?

Experience:

• Assistant Service Manager: 2 years (Preferred)
• Events or Hospitality Industry: 3 years (Preferred)

Language:

• Arabic (Preferred)