Description
As the Connected Operations Engineer you will be responsible for defining On-Board, Off-Board and Carrier provisioning services Key Performance Indicators (KPI) for General Motors. In this role, you will work with product owner, architects, and developers. Together you will craft and implement performance metrics at the journey level, interaction level, and transaction level to provide the vital insight into the activation performances.
Other responsibilities include;
- To understand and document workflows and associated back-end interactions of the customer onboarding and carrier provisioning.
- To understand in-vehicle head unit app interactions with the back-office and other systems.
- Perform Wireless vendor wholesale invoice analysis and the reconciliation, develop reports using carrier call detail records (CDR)
- Perform data analysis by building database queries, creating data structures, and design and automate processes using Oracle and UNIX
- Develop performance metrics/reports/monitors to establish vital insight into the enrolment and IHU apps performances (i.e. success rate) and issues
- Analyse performance metrics/reports/monitors to identify any performance issues/risks
- Investigate identified issues to resolve root causes and come up with solutions (fixes/alternative workflows) to address the performance issues
- Plan for the issue resolution activities and coordinate/lead execution of the plan with other partners
- Provide regular status update on current performance and performance enhancement activities
- Update related process flows, performance metrics/reports/monitors and other documents to reflect the changes and communicate them with all impacted partners
- Work with IT counterparts to develop Narratives in an appropriate level of detail
- Participate in iterative co-validation sessions with IT counter parts (mostly developers and testers) as an SME to ensure that requirements have been correctly implemented
- Perform Wireless vendor wholesale invoice analysis and reconciliation, support budget forecast and financial reviews
- Handle raised tickets and issues from Middle East, South Korea and Europe customers
- Position requires operational support per on-call schedule
- This position may require to work on South Korean or European business hours
#LI-DY
Additional Description
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we’re looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
