Computer Network Systems Hiring for System Engineer Job at Dubai Full Time

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.

Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.

A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

Key Responsibilities:-

Provide day-to-day operational support including responding to incidents, service requests, and assigned tasks.

Ensure operational documentation meets completeness and quality thresholds.

Participate in the development of customer support processes, technical planning, and work coordination.

Identify any gap in the operational support and suggest correction actions.

Ensure maximum availability, service hours coverage, and skills effectiveness.

Create a healthy interpersonal and team-oriented environment.

Maximize Systems performance by monitoring the infrastructure, identifying and resolving bottlenecks, troubleshooting problems/outages, and suggesting improvements.

Write comprehensive technical reports including assessment-based findings, outcomes, and propositions for further system security enhancement.

Manage and prioritize multiple assigned tasks to meet established deadlines.

Liaise with vendors and other IT personnel for problem resolution.

Support other teams for performance/ availability issues.

Execution of end-to-end projects related to Azure, OCI, Microsoft 365 (Modern Workplace), Active Directory, Exchange, GPO, DNS, DHCP, Hyper V, VMWARE and Skype for Business

Creating Standard Operation Procedures (SOP) for IT Systems, Documentation of Core systems and procedures along with Guidelines to be maintained by the operations team

Engage directly with the Sales/Pre-sales Team to analyze RFPs and prepare the response along with HLDs and LLDs.

Conducting POCs for the Customers and Sales team

Information gathering and understanding of customer’s upcoming requirements

Acting as technical liaison between development and IT operations team for Implementation and handling management of releases on live systems

Responsible for Capacity Planning, Incident Management, Patch Management, Problem Management, Preventive Maintenance Management, and conducting DR Drill

Experience:

Experience should be between 5 to 7 Years.

Experience in managing and supporting complex systems that are built on many different technologies.

Experience in Managed Services (System)

In-depth knowledge and experience in different automation and monitoring tools, patch management, SCCM, HyperV, Windows Failover Clustering, MS Exchange, M365 (Azure AD, Exchange Online, MS Teams, Intune, SharePoint, OneDrive, Security and Compliance, Purview) Active Directory, Skype of Business, Certificate services, virtualization technologies, OS administration, Cloud Providers Azure, Oracle, and Microsoft Infrastructure Technologies.

Experience in managing and supporting servers, backup, and storage hardware.

Experience in systems monitoring, performance tuning, and troubleshooting

Experience with planning, implementing, and improving system policies and configurations

Experience following ITSM policies and processes

Required Skillset:

Cloud Service Providers: Microsoft Azure, Oracle Cloud Infrastructure(OCI)

Servers: Windows Server 2019/2016, Microsoft Exchange 2019/2016, M 365, Azure AD Connect, IIS Server, Skype for Business

Roles/Features: Active Directory, GPO, DFSR, PowerShell, Print Services, WDS, NPS, WSUS, ADFS, Teams

Cyber security tools: Endpoint solutions, Bitlocker, ATP, Defender, Intune/MDM, MFA, PKI, VPN, Identity and Access Management,

Security Administration: Group Policy, Windows firewall, Antivirus

Virtualization technology: VMWARE, Hyper V, Windows Virtual Desktop (VDI)

Bachelors in Computer Science, Computer Engineering, Information Technology, Information Systems or equivalent

Preferred Certifications/Training

Microsoft Certified Systems Engineer (MSCE: Core Infrastructure)

VMware Certified Professional – Data Center Virtualization (VCP6-DCV)

Cloud Providers (Azure, Oracle)

ITIL v3 Foundation or higher desirable