Cisco Meraki Hiring for MEA SP – Leader Renewals Full Time

While reading our job description, please remember – we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results

What You’ll Do

You will be in charge of leading a team of Renewal Managers who will drive the CX Renewals motion with the customer, as well as a group of Cisco resources for all renewal activities, from opportunity identification to negation to close. You will cultivate direct relationships with partners, customers, and other cross-functional leaders, as well as leverage other parts of Cisco to improve renewal outcomes across your team. You will be in charge of all aspects of the renewals business, including coaching renewals managers, forecasting, architecture training, and other responsibilities as well as the supervisor of your team’s overall renewal quota.

Key responsibilities include

• Build, manage and coach a high-performing team of Renewals Managers
• Manage the sales forecasting process on a weekly basis, ensuring consistent and accurate forecasting across all roles. Coach individuals where vital to develop forecasting performance
• Use Salesforce.com to manage all aspects of the sales funnel from a weekly, monthly and quarterly perspective, ensuring the integrity of the funnel and associated opportunities, as well as ensuring sales leads are managed and actioned on in a timely and efficient manner
• Build customer and partner relationships, and work effectively within a cross-matrixed organization
• Establish effective relationships with diverse internal partners including Field Sales Directors & Managers, Account Managers, Marketing, Partner Org, as well as various other functional teams
• Coordinate the development and implementation of new campaigns, programs and tools for our renewals motions
• Work with management to deliver on global projects and initiatives, as well as to ensure effective team execution on new programs, campaigns and promotions

Who You’ll Work With

The Customer Experience organization is one of Cisco’s fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

We are a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including coaching, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

Who You Are

If you enjoy leading in a changing environment, are goal motivated and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal collaborators, we have a place for you. The ideal candidate will have experience in managing diverse teams, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams and executive leadership. High energy, executive presence, strong communication skills and competence to adapt to a constantly evolving marketplace and evolving business models are critical skills for this opportunity.

Knowledge and Experience

• BS/BA (or equivalent) plus 7+ years related sales experience with 2 – 3 years of direct management of direct and/or virtual teams.
• Have a proven track record in delivering excellent results against pre-defined goals and targets
• Strong leadership skills in coaching and development of direct and/or teams
• Excellent knowledge of sales processes, organizational structures, management practices and resource development.
• Confirmed leadership and people management skills
• Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships
• A high degree of creative ability, analytical and business skills and independent judgment
• A strong working knowledge of Cisco and general IT Service renewals would be preferred, as well as a wide appreciation of the IT market landscape
• Fluent in English and Arabic (preferred)

If you are looking for direct involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
#LI-Hybrid

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.