Role and Responsibility
Communicating with customers directly via phone and email
Resolving conflicts and setting appropriate expectations with customers
Clearly understanding and responding appropriately to, the issues that customer present.
Working autonomously, making complex analytical decisions with little or no guidance.
Communicating with third party couriers
The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel’s location and how Amazon can deliver it to the customer as quickly as possible.
The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment rescue routes where possible.
BASIC QUALIFICATIONS
Fluent english (written/spoken)
1 to 2 years of experience in Customer Service
Experience with Microsoft Office, Outlook, Word and Excel
Self-discipline, quick learning, diligence and proactivity
Available to travel for a week of training
PREFERRED QUALIFICATIONS
At ease working in a diverse group and contributing to an inclusive culture
Previous experience in logistics roles
Excellent performance in the current role / job
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Description Draft and maintain contract templates for each type of employment and various entities....
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> BI Developer – Dubai (UAE) Find your next role with Adecco! We are the world’s...
Apply For This JobJob Description . 1. No Hard Target 2. No Internet Required To Do Job At Home/Office. 3.Can work in group...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism HR Function Management Level Manager...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> 1. Manages day-to-day activities of the HR functions including recruitment, licensing, training, performance management, and...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are looking to hire a “BMS testing and commissioning technician” Duration= 6 months Location=...
Apply For This Job