Work Environment
· Work in both indoor and outdoor weather conditions, to include cold, rain, direct sunlight and extreme heat
· Stand for prolonged periods
· When necessary, use a radio and respond to commands with background noise, for the duration of shift
· Work in varied light conditions including low or diminished lighting; maintain concentration/focus
· Occasional requirement for manual handling
· Shifts may include working early mornings, late nights,
overnights, weekends or public holidays
Main Responsibilities
· Greet and proactively
questions, ensuring all visitor experiences are memorable, unique and as per standards
· Provide exceptional visitor service through wayfinding and directional assistance to specific facilities and locations
· Assist with resolving visitor issues such as reuniting visitors with lost & found people/items
· Monitor crowd flows and densities and deal with seating, queue and access issues, controlling the entry and exit of spaces and deal with and escalate ticketing problems
· Ensure compliance to all safety regulations and policies, as well as ensure emergency and incident procedures are carried out safely and proficiently
· Inform guests of Conditions of Entry for each area and enforce these standards consistently
· Interact with children and their families in a playful manner while enforcing all safety protocols
· Support People of Determination and visitors with accessible needs
Perform other duties as may be reasonably requested by the Pavilions & Exhibitions team
Requirements
· Progressive responsibilities and work-related experience in a visitor-facing role, preferably in an amusement/theme park or large-scale event
· Proven ability to deliver on -ground operations, listening to and implementing any instructions given
· Experience in working with children and their families as well as crowd management
Job Types: Full-time, Contract
Contract length: 12 months
Salary: AED4,000.00 per month
Application Question(s):
Education:
Experience:
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