Alshaya Hiring for T&D Senior Community Management Specialist – HR – UAE Job at Dubai Full Time

Job Purpose:

To drive an informal, self-led learning culture at Alshaya, the T&D Community Manager defines the marketing plan for the full Talent & Development solutions. The Community Manager is accountable for the campaigns management and the Alshaya Learning Community animation facilitation..

Accountabilities (but not limited to):

Establish the communication plan to promote T&D Solutions

• Understand the patterns and Talent Development cycle
• Define the ideal marketing calendar
• Implement communication and scoping tools for effective campaigns management
• Coach and provide advice to the T&D leaders to define most relevant brand essence for the function
• Collaborate with TX to align graphic, visual and key messages
• Engage with Deployment team to enable and align communication

Enable Community-based learning to engage people with informal learning

• Establish communication channels/tools to enable better knowledge sharing and empower learning community managers in the business
• Support implementation of semi-formal learning structures to facilitate knowledge sharing, problem-solving
• Promote learning community initiatives, document and publish on the identified platforms and in collaboration with Corporate Communication
• Collaborate with company stakeholders for successful implementation of User Generated Content seeking

Managing the T&D solutions campaigns to increase engagement and guarantee adoption

• Set, plan and implement T&D campaigns
• Provide engaging content for the communication platform
• Collaborate with Corporate Communication to align T&D campaign calendar with the Internal communication activities

Measuring effectiveness

• Implement processes to guarantee constant connection with the users and communities (listening)
• Collect the data from People and customer feedback, communities, customers to identify opportunities to feed back the T&D SME and seek improvement
• Collaborate with the content editor to establish principles of moderations

Promote a self-learning culture aligned with the organisation agenda and the people aspiration

• Identify creative solutions to engage people to share content, knowledge and use the semi-formal community’s framework to collaborate
• Implement a Talent Development events framework

Innovate and transform

Tools & Resources

• People Analytics training: Develop proficiency with Power BI
• Access to relevant platforms/webinars/network and communities for continuous self-led development

Qualifications and General Abilities:

• Bachelor’s degree or equivalent | MA Marketing & Communication.
• Arabic is highly preferable. Fully proficient in English.
• Use of technology: Proficient Microsoft pack office | SharePoint | Social Media platforms.
• Strategic planning| Story Telling | Public Relations | Analytics | Tech savvy | Digitally adventurous.
• Minimum on the job experience: 5 years minimum in Marketing field.

Competencies – Functional (job specific):

Adaptability

• Must demonstrate capacity to adapt to a fast-paced business & corporate environment.
• Must demonstrate ability to drive change and adoption in a highly demanding context.
• Must demonstrate ability to build high-performing teams.
• Required to be flexible and autonomous ways of working.

Customer Orientation

• Must demonstrate customer/People focus behaviors & understanding of their needs.

Facilitation skills

• Proved experience in facilitation of meeting, brainstorming, meeting, conference.

Communication and presentation skills

• Excellent communication written and verbal| Persuasive | Engaging| Networking

Questioning skills

• Capacity to question, reformulate | Scoping.

Coaching & Mentoring skills

• Leader of influence able to coach and mentor team and peers.

Measure the effectiveness of learning solutions

• Create tools to analyse adoption and engagement.
• Capacity to analyse the effectiveness of the learning solutions.

Interpersonal skills

• Able to build effective relationships as a trusted partner
• Intrapreneurship
• Strategic and visionary foresight
• Critical thinking and data-Driven
• Decision Making
• Facilitates collaboration an Influence
• Fostering wellbeing and coaching
• Digital savviness
• Results driven-outcomes

Work Context:

• Solution high level design: Set, plan and implement communication plans and engagement strategies to drive an informal, self-led learning culture and promote the T&D solution.
• Campaigns & content management: 60% of the time to manage campaigns – 20% of the time to develop content and animate the communities, customer listening sessions – 20% People analytics and strategy to improve adoption.
• Duration of a typical work week: 8 hours per day/5 days/week – Business travel.
• Communicating with Stakeholders, Peers, internal customers: Collaborating with T&D leadership to successfully plan the campaigns, high engagement with Corporate Communication team | Content Editor coaching.
• Scope of work: Alshaya Group locally and regionally/ All employees.