Who We Are
We love seeing businesses reach their full potential, and most importantly, we love knowing that our clients enjoy working with us every day.
We claim we’re the only true Digital Solutions Lab in the entire region because we believe we are the furthest possible from a typical marketing agency.
We are focused on in-taking clients’ problems, pain/friction points, and loopholes in order to output a scalable solution centered around attending to the actual issues or tasks at hand and attempting to activate the full potential of the organization we are working with, while using the world most renowned tools and techniques in the spectrum of digital sales and marketing.
And that goes way beyond social media reputation management or a website build.
It’s an entire suite of actionable strategies attending to the entire digital marketing and sales lifecycle.
Why We Do It
At Hovi, we believe that people are the most important asset in any business.
Building a team of really successful people, free of politics, and focused on growth and personal development is in our opinion the secret recipe to building a company that can be competitive on a global scale.
We take this value to heart and very seriously, whether on the internal level by being the first real Lebanese/Middle Eastern company that offers a 4-day working week for the team to maintain their work-life balance, with a personal development plan and a coach throughout their entire journey with us;
or on the external corporate-social level by bringing a new methodology of business practices and concepts that we believe our region is lacking at the moment.
Who You Are
You’re a solution-oriented, passionate young professional who is looking to join an ambitious and fast-growing company. You’re a problem solver who has great interpersonal skills and who always finds ways to get the job done. You are also not afraid to voice your opinion!
You’re a great listener and communicator who will always be looking to identify and understand the client’s needs and work to provide solutions. You’re also able to adapt to different cultures and able to deal with clients from different nationalities and backgrounds.
You are passionate about new technologies and digital solutions, and you’re not afraid to roll your sleeves up when faced with a challenge.
You’ve got a good understanding of customer success and what it takes to plan, scope, execute, and most importantly help your client reach their business goals.
About the role
Hovi looks for the below in a Customer Success Manager.
This role is important to us because it helps us keep our most important customers and ideally, find even more opportunities for working together. As our Customer Success Manager, you’ll play a critical role in client retention and revenue growth.
The position involves:
To perform in this role, you’ll need a combination of these skills and qualifications:
Summary You will be responsible to provide an excellent, efficient, flexible and consistent level of service to the customers. You...
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