The purpose of the role is to diagnose and troubleshoot software and hardware problems, help resolve network issues and configure operating systems. To provide onsite support for desktop management, asset management and physical support for other IT equipment. To be accountable for fulfilling incident and service requests that require physical onsite presence, proactively working with the remote support teams. To be responsible for actioning on all assigned requests and incidents and for meeting agreed service levels. To provide technical input and recommendations to continuous improvement projects both at regional and global level.
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