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- As Ticketing Supervisor, you will plan, supervise and support the Ticketing Agents staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
- Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
- Briefs staff on a day-to-day basis and keep them updated with relevant changes in industry
- Handles customer requirements/requests professionally
- Assist staff and customers to resolve difficult issues/problems pertaining to Reservations & Ticketing
- Supervises staff and ensure quality of work meets the airline standard and encourage, motivate staff to achieve positive contribution
Qualifications – External
You will have a relevant Tertiary, Trade or Vocational qualification with at least 4 years having experience in customer service. You must have knowledge of reservations and ticketing (e.g. Amadeus) and able to use MS Office (excel, word) and ability to manage room sales with due regards to the revenue.
Job Type: Contract
