Xylem Hiring for Sales Support Engineer Job at Dubai Full Time

RESPONSIBILITIES

• Provide technical and commercial support to our representatives / customers.

• Evaluate & analyse customer enquiries, assist in the selection of the appropriate equipment to meet the overall requirements and prepare technical and commercial proposal.

• Continuous support to the distributors in matters related to products, pricing, technical letters etc.

• Prepare and submit quotations in a timely manner, utilizing Xylem systems with the company policies.

• Product configurations of the pumps manufactured in UAE facility

• Liaise with customers, headquarters, factories, sales team, GC team to obtain sufficient information to enable completion of a compliant quotation and therefore to maximize opportunities to receive an order within the current market guidelines.

• Assist the order department with clarifications on product configurations and technical information for orders and coordinate the terms and conditions for the sale.

• Allocate project reference numbers and ensure all the data related to the project is saved under relevant folders as well as essential fields in the CRM.

• Assist the manager in maintaining the ME product assortment in accordance with the market needs and customer inputs.

• Assist the manager in maintaining the internal / external sales tools.

• Maintain internal product knowledge to enhance the support to our customers.

• Co-operate with fellow employees to ensure that departmental functions and objectives are achieved efficiently.

• Train our representatives, customers and Xylem sales team on products and sales tools.

• Work with the Order department to ensure equipment is delivered with the contracted timescale.

• Follows up with customers and sales representatives with the projects quoted

• Internal responsibilities related to products and pricing.

• Track performance as per set team KPIs.

KNOWLEDGE, SKILLS AND ABILITIES

• Degree in Engineering (Preferably mechanical or electrical)

• A minimum of 3 years experience in the pumping systems of firefighting and HVAC applications, with exposure to sales/marketing/distributors, preferably in an engineering/process control environment.
• Product and market knowledge required.
• Fluency in English required, knowledge of Arabic is preferred but not mandatory