Would you like to…
- Lead and/or support service design engagements across range of industries and projects to drive client growth
- Manage cross-functional project teams (strategy, insights, design, technology) and partners to deliver top quality strategic and creative outputs
- From user research to envisioning, designing and implementing concepts, infuse empathy, creativity and strategy to ideate and innovate across touchpoints while supporting business goals
- Work with other leaders and stakeholders to continuously identify spaces where service design as a discipline can add value to clients, and help scope related initiatives, projects, and deliverables
- Partner with clients to uncover business needs and objectives, craft appropriate strategies and solutions, and identify/implement and successfully manage the execution of the plan
- Be a thought leader regarding the latest business, digital and technology trends and innovations, and contribute to ongoing thought leadership and perspective
- Contribute to the formal development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques
- Collaborate with senior leadership on project design and proposal development
- Formally manage others as a Career Coach/Counselor
- Assume responsibility for all aspects of the project life cycle as needed including: project proposals and business cases; charters, plans, resourcing, and budgets; financial reporting, status reports; issue management and risk mitigation; communication plans; delivery and project close out
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- Use your industry experience within digital technology to help create and develop new tools and methods, enriching our offering and inspiring the studio
Would you like to…
- Lead and/or support service design engagements across range of industries and projects to drive client growth
- Manage cross-functional project teams (strategy, insights, design, technology) and partners to deliver top quality strategic and creative outputs
- From user research to envisioning, designing and implementing concepts, infuse empathy, creativity and strategy to ideate and innovate across touchpoints while supporting business goals
- Work with other leaders and stakeholders to continuously identify spaces where service design as a discipline can add value to clients, and help scope related initiatives, projects, and deliverables
- Partner with clients to uncover business needs and objectives, craft appropriate strategies and solutions, and identify/implement and successfully manage the execution of the plan
- Be a thought leader regarding the latest business, digital and technology trends and innovations, and contribute to ongoing thought leadership and perspective
- Contribute to the formal development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques
- Collaborate with senior leadership on project design and proposal development
- Formally manage others as a Career Coach/Counselor
- Assume responsibility for all aspects of the project life cycle as needed including: project proposals and business cases; charters, plans, resourcing, and budgets; financial reporting, status reports; issue management and risk mitigation; communication plans; delivery and project close out
- Use your industry experience within digital technology to help create and develop new tools and methods, enriching our offering and inspiring the studio
- A skilled leader with 14+ years of experience leading medium and large scale (digital) projects intersecting business strategy, technology, design, communication and branding
- A masters graduate in business, design, research or other relevant educational backgrounds
- Comfortable in a consulting role and experienced in a client-facing position within a digital agency/consultancy
- Used to working with customer lifecycles in a commercial setting, including customer reach, acquisition, relationship management and loyalty building through multiple channels
- Easily oriented within the structures and hierarchy of big organizations and accustomed to senior stakeholder management
- A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life
- Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together
- A fantastic communicator in English (other languages are a bonus!) – both verbally and in writing, and with flair for in-person presentations
