Visa Hiring for Director, Client Delivery Job at Dubai Full Time

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As the Product lead for UAE you will be reporting to the Head of Product Delivery for GCC markets, and will be responsible for positioning Visa as the preferred choice of network partners by Issuers and the brand of choice by consumers.

Key roles and responsibilities span across Debit, Credit, Prepaid & Digital solutions including:

• Be the go-to person for all Product delivery requirements in the market.
• Build Product decks, Data analysis, reports and dashboards.
• Help monitor targets and goals, working closely with cross-functional teams.
• Help with projection of key product KPIs for the market.

This role will work very closely with the UAE Country Manager, Business Development Teams, the Marketing team and the other cross-functional teams within Visa. The successful candidate will interact with all levels of Visa management and staff. This position will involve constant interaction and communication with Clients and key Visa stakeholders.

This role requires to customize and standardize the available information, in terms of presentations, case studies, & periodic reviews, making them readily available for the clients. Help bring the global best practices in terms of reporting to your countries by localizing the content and template.

Participate in cross-functional projects, especially around innovation, benefits, loyalty, user experience and channels. Collaborate in particular with the marketing and other product teams in GCC and CEMEA.

A significant element of this role will be the ability to generate thought leadership around consumer products, and requires you to work closely with markets, key issuers and global clients to drive acquisition, profitable usage, payment volume and revenue. This includes, but is not limited to, development of consumer segmentation strategies, portfolio optimization, upgrades, performance tracking, channel diversification, driving greater cross-border and e-commerce volume.

You will be responsible for driving the product agenda across your markets.You will combine your product management experience with your awareness of client needs to increase customer engagement with their Visa account, driving usage and preference.

Responsibilities

• Be a thought leader and problem solver for the market as well as a trusted advisor to GCC Product delivery head, managing product delivery across UAE for multiple products (Consumer Debit, Credit, Prepaid & Digital)
• Find new opportunities for Visa to expand the product deployment and spearhead new payment flow opportunities.
• Product lead for UAE market and clients, and be responsible for overall achievement of the Revenue and Cost targets
• Work with various governmental schemes to bring thought leadership to the payments infrastructure in UAE.
• Develop, maintain and cultivate close relationships with decision-makers and senior management of designated clients. Understand their business strategies, priorities, needs and business processes, present to them product ideas and advise them how Visa products can affect their results
• Represent Visa Products to the clients by providing a point of contact to them, with permanent high quality support on the Visa products, rules and policies
• Identify investment and partnership opportunities with external parties in the ecosystem in order to enhance Visa’s capabilities and value to issuers
• Ensure the development of individual designated clients’ products plans, with corresponding tactics and actions to achieve defined goals
• Work with Banks as well as Non-Banking Financial Institutions to support their payment strategy and go to market with Visa products
• Collaborate closely with the Sales organization and other functions in order to deliver Visa 360 approach
• Collaborate with internal cross-functional leads to drive strategic alignment and ensure product roadmap is supportive of all common initiatives and priorities
• Manage, coach and develop team to deliver against objectives and maximize potential.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

• Team Player. The ability to work smoothly with peers & stakeholders is a critical requirement of this role.
• 12+ years in related industry experience in retail banking
• Client management skills
• Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
• Solid interpersonal skills, strong demonstrated collaborator with the ability to effectively work cross-organizationally
• Ability to drive decisions and operate in ambiguity
• Ability to resolve conflicting situations
• Excellent communication skills
• Ability to travel frequently across designated markets
• Self-directed and motivated
• Skilled in managing complex issues and work under pressure.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.