Vibrant Marketing Management Hiring for Sales Coordinator cum RTA Job at Dubai Full Time

The RTA and Sales Coordinator will be responsible for supporting in the achievement of Sales team . both parties needs to be flexible to cover different shift times. They needs to have a pro-active approach to any unforeseen issues. The candidate we are looking for must have an interest in sales and working in an exciting and fast-paced Internet & Social industry.

Key Responsibilities of RTA
· Act as the real-time monitor for the sales team by providing direction, guidelines and performance updates to hit service level goals.
· Provide continuous interaction with sales team to achieve service-level metrics with the intent of meeting contractual objectives.
· Execute forecasts and balancing volume to fulfill Contractual, Service Level, Operational, and Financial objectives.
· Appropriately respond to Service Level variations by working with Operations to match staff to demand and/or reallocate call volumes
· Serve as contact for Service Level issues and resolution
· Keep current on business changes to ensure real time program compliance
· Provide periodic reports – real time and historical, containing performance data to support operations management in a customer service contact center
· On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes.
· Participate in the BCM awareness with the internal and external stakeholders
· Execute departmental procedures, communications, incident reports, and leverage analysis of metrics and measurements.
· Communicate proactively with Operations Leadership regarding vendor team and client business status, making suggestions for corrections to any issues
· Respond to Operations requests accurately and in a timely manner
· Maintain a detailed record of activities, actions and impacts.
· Identify business process excellence improvement opportunities, contributing to design and execution
· Complete deliverables accurately and on time
· Manage client outage and bridge calls with operations and internal technology teams

Requirements:

· Minimum 6 months – 1 year experience in a RTA role in a contact center environment
· Must be willing to work on day, night shift rotations
· Proficient in MS Office Suite, and internet
· Proactive with a strong work ethic and eagerness to ‘go the extra mile’.
· Resourcefulness and creative thinking
· Adaptable to learn new processes, concepts, and skills.
· Demonstrates the ability to work as part of a team adding positive attitude and business focus.
· Ability to work in a fast-paced deadline driven environment.

Key Responsibilities of Sales Coordinator:

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

Requirements and skills

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
• Good computer skills (MS Office)
• Proficiency in English
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with high level of dedication

Job Type: Full-time

Salary: AED2,500.00 – AED3,500.00 per month