Versailles spa Hiring for Spa Receptionist at Dubai Full Time

Versailles Spa & Salon, a full-concept beauty lounge, nurtures a tranquil environment to touch as many lives as possible in Dubai. Currently, we have two professional spa branches in 4-star hotels and one ladies salon.

Job Description:
As a Spa Receptionist, you will be the first point of contact for our clients and play a crucial role in creating a welcoming and relaxing atmosphere. Your primary responsibilities will include:

Key Responsibilities:

Client Engagement: Greet clients with a warm and friendly demeanor, assist with check-ins and check-outs, and ensure their needs are met throughout their visit.

Appointment Scheduling: Efficiently manage appointment bookings, cancellations, and rescheduling using our spa software system. Coordinate with therapists and ensure a seamless schedule.

Phone and Email Communication: Handle incoming phone calls and email inquiries, providing information about our spa services, pricing, and availability. Respond to inquiries promptly and professionally.

Billing and Payments: Process client payments accurately, handle cash transactions, and maintain an organized record of financial transactions.

Product Sales: Promote and sell spa products to clients, providing information about their benefits and usage.

Maintaining Cleanliness: Ensure the reception area is clean, organized, and stocked with spa brochures and promotional materials.

Client Records: Maintain client records and confidentiality in compliance with privacy regulations.

Problem Solving: Address client concerns and complaints professionally, seeking assistance from management when necessary.