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VAM Systems is a Business Consulting, IT Solutions and Services company.
VAM Systems is currently looking for IT SERVICE DESK OPERATION & PROJECT DELIVERY for our UAE operations with the following skillsets & terms and conditions:
1. Bachelor’s degree in computer science, Management of Information Systems, or equivalent work experience.
2. Talented and enthusiastic individual to join the Service Desk Team should have certifications such ITIL, Microsoft are added value.
3. Provide Network and Telecommunication services for both internal and external customers in effective, efficient and timely manner in order to deliver the agreed service levels.
4. Provide, maintain and monitor organization’s desktop computing environment for both internal and external customers in effective, efficient and timely manner to ensure smooth desktop services.
5. Efficiently and effectively resolve complaints, service requests, Problems and changes in a timely manner in order to meet the agreed service levels with both internal and external customers.
6. Accurately communicate with both internal and external customers in a timely manner in order to keep them up to data with the required information.
7. Stay up to date with the latest trends and technologies and undertake regular research and development in order to give innovative solutions to business’ technology needs when they are required.
8. Maintain the printing environment in a cost effective way taking into consideration green initiatives to ensure that printers are managed in efficient way.
9. Assist IT Applications and Infrastructure teams when required in an effective way in order to help in solving technical issues within minimal timeframe.
10. Comply with the IT Policy to ensure all activities are as per the standards.
11. Provide regular and accurate reports to the direct supervisor and/or manager as required in order to provide relevant and necessary data for further strategic decisions and to take corrective actions to meet the agreed service levels.
Joining time frame: (15 – 30 days) Terms and conditions
The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the Organizations in UAE.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
