Ultimate HR Solutions Hiring for QA After Sales Officer – Banking – Arabic Speaking Job at Dubai Full Time

Our client is looking for QA AfterSales Officer for banking

• Department: Telesales
• Position: Support Officer
• Location: Dubai

Role Purpose: Ensuring backend support to Telesales Unit

Reports direct to: Assistant Manager, Support, Telesales Unit

Key Accountabilities of the role:

· Cross verification of the products sold by agents.

· Ensuring quality is maintained by periodic call monitoring.

· Providing feedback to ensure the agents maintain quality while interacting with clients.

· Deliver right levels of quality check, skills and support the team.

· Participate in regular review and development of quality control.

· Ensure compliance with bank policies and procedures.

Results Required:

· Ensure 100% verification of sales forwardings.

· Ensure numbers of call evaluation as assigned by the management on monthly basis.

· Identify the frequency of errors done by agents.

· Maintaining portfolio of each agent with respective outcome of calls.

Ensure customer satisfaction and TAT adhered.

Requirements:

· Can effectively communicate with clients over phone, minimum 2-3 years in Quality Control and MIS reporting in local bank, preferably Telesales.

· Minimum 2 years of work experience.

· Previous relevant banking experience in similar function

· Detailed understanding of product and services provided by the bank

· In depth understanding of the internal process, procedures and internal systems

Job Types: Full-time, Permanent

Salary: AED7,000.00 – AED8,000.00 per month

Application Question(s):

• Are you in Dubai?

Education:

• Bachelor’s (Preferred)

Experience:

• Quality Control at Bank: 2 years (Preferred)
• banking: 3 years (Preferred)
• Aftersales – banking: 2 years (Preferred)

Language:

• Arabic (Preferred)