About the Role
The Middle East and Africa (MEA) Driver Vertical is seeking a highly motivated and results-driven team member to own the driver growth across our region. If you love setting a vision, managing cross-functional partners, pushing projects forward to deliver strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you.
As a Sr Operations Manager, Driver Growth, you will play a crucial role in expanding our driver base, driving driver acquisitions, and enhancing the overall driver experience and conversion rates. Your innovative strategies and data-driven approach will be key in identifying and implementing initiatives that attract, engage, and retain high-quality drivers, ultimately contributing to the growth and success of our platform.
Want more jobs like this?
Get Data and Analytics jobs in Dubai, United Arab Emirates delivered to your inbox every week.
By signing up, you agree to our Terms of Service & Privacy Policy.
What you will do:
- Develop and implement driver acquisition strategies for the MEA region to increase the number of qualified drivers on the Uber platform
- Analyze driver performance metrics and conversion rates to identify areas for improvement and optimize driver acquisition and onboarding experience
- Collaborate cross-functionally with Marketing, Operations, Compliance, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing driver engagement and satisfaction
- Develop/Maintain the best referral incentives’ structure while optimizing spend and enhancing the return on investment
- Implement strategies to limit driver churn and improve driver retention, ensuring a sustainable and stable driver base
- Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge
- Apply data analytics and reporting tools to track and measure the effectiveness of driver growth initiatives, providing concrete insights to optimize results
What you will need:
- A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, and / or start-ups
- Possess functional expertise in driver growth, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
- Customer obsession & go-get attitude
- Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment
- Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners
- Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams
- A data-driven approach and the ability to translate data into concrete insights through sound business judgment
- Excellent organizational skills and a self-starter approach
- SQL knowledge is a plus but not required
About Uber
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at the least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].
