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Job Summary:
This role is a Field Support Engineer role based in our Dubai office.
The role will be required to work with the Customer Support Manager for support and maintenance of electronics equipment and system support. The role is also responsible to provide extendable support for implementing Projects driven by Professional Services Manager.
Job Description:
Role Objective
To manage the day-to-day support for Telecom Equipment and System Maintenance for TGME customers by ensuring all issues are tracked and serviced, while maintaining quality of service and meeting SLA commitments.
Key Role Responsibilities:
- Provide necessary Field Support for installation, testing, troubleshooting of telecoms or electronics devices at the customer sites
- Execution of Proof of Concept (POC) Projects at customer sites
- Maintain all equipment and components by performing scheduled repairs or maintenance task
- Provide onsite support for all requirements and issues at the customer sites including installation of inbuilt vehicle (Mobile Data Terminals) devices
- Provide necessary support for Application and System Issues at customer sites
- Proactively monitor and maintain customer systems to help meet contracted SLAs
- Understand customer expectations and address their requirements at the agreed customer satisfaction levels
- Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
- Communicate to all customers and other Trapeze staff in an open, clear, and respectful manner
SKILLS & EXPERIENCE
Technical Skills
- Minimum of 3 to 4 Years’ experience in electronics/telecom devices installation, IT Systems installation, trouble shooting and technical demonstrations.
- Knowledge on system skills (Windows and Linux operating systems)
- Strong knowledge on electronic circuitry and functional skills
Desired Skills and Experience
- Strong troubleshooting skills, in IT Systems and electronic/telecom devices
- Ability to adapt to the various internal procedures of a client while still adhering to company procedures
- Experience in field project executions in telecom equipment
- Knowledge in workshop management tools
- A strong customer service ‘can do’ mindset focused on understanding and addressing customer needs
- Ability to learn new skills and concepts quickly and thoroughly
- Must work as a team player and maintain good employee relations
Highly Desirable Qualifications
- Degree or Diploma in electronics and communication engineering
Worker Type:
Regular
Number of Openings Available:
1
