JOB SUMMARY
The assistant Executive Lounge Manager is responsible for maintaining 100% reliability in the recognition of all JW Marriott guests visiting the hotel, and for informing all hotel departments of the Elite Members arrivals; (un)expressed special needs, requests, and personal preferences and for creating loyalty versus satisfied guests.
Assisting Executive Lounge Manager to control the Executive Lounge expenses / costs to be in line with Department profit.
S/he is responsible for training and continuously energizing the Guest Recognition process throughout the hotel and at the Executive Lounge.
The Assistant Executive Lounge Manager is also responsible to ensure Lobby presence during peak times.
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Education or Certification
Skills and Knowledge
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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