Transguard group Hiring for Project Manager – Facilities Management Soft Services at Dubai Full Time

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees

We are currently recruiting for a Project Manager to join our Facilities Management Soft Services team at Transguard Group and work at one of our biggest clients’ facilities.

Scope

The Project Manager will be responsible for overseeing the cleaning operations of one of the largest facilities in the UAE. We are looking for someone with a hands-on mentality to ensure the continuous improvement of our service delivery in a challenging industry.

Responsibilities

Operational Management

Manage the day-to-day operations of the facilityReview efficiencies to be made within the cleaning process, thinking about staff utilization and responsibilitiesReviewing staff performance, ensuring the right people are in the correct positions Resolve any issues raised by the client regarding the quality of the service – Out of the box thinker who is solutions orientated Develop & Implement strategies to improve productivity to tackle challenging areasImplement BICS compliant cleaning standards across the project – Actively work with the training Team to deliver the best practices Ensure that the work schedules for the staff match the client requirementsReviewing staff performance to discuss and resolve any issues raised by the client regarding the quality of the serviceConduct daily inspections to view staff performance & help to motivate staffTrain employees on operational processes, HSE & cleaning methodologiesMonitor that work schedules are being followed by the operations team and take corrective actions if necessary Responsible for ensuring that the maintenance & operations activities are carried out in compliance with safety procedures on site and continuous effort is made to reduce risks to the site and personnel

Client Management

Strong communication and conflict resolution skills, result orientatedDevelop a good working relationship with the client and attend regular (daily/weekly/monthly) client meetings to ensure the smooth running of the contract operationsMonitor that the service delivered is within the contract terms. If not, discuss variations with the client and Business UnitPresent data on performance, customer satisfaction, efficiencies, new industry technologies line with companies Understand the long-term goals of the client and create and implement short term plans to align with their long-term strategiesExplore further business opportunities with the clientPlan ahead and agree with the client for any new staff requirements to meet any future peaks and troughsResponsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performanceUnderstand the long-term goals of the client and create and implement short term plans to align with their long-term strategiesResolve any issues raised by the client regarding the quality of the service – Out of the box thinker who is solutions orientated

Staff Management

Manage the team structure and develop it as required to ensure the operations run smoothly and within budgetManage operational Team Members on a daily basis – Prioritization is keyHold regular staff meetings to ensure the goals and targets are aligned and communicated Arrange site specific induction and training of new staffCheck and sign off on monthly payrollResolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidentsManage the attrition and seasonal requirements in liaison with Demand Planning to ensure the correct manning level is adhered to at all times.Ensure staff grooming is followed as per the required standardResponsible and accountable for staff welfare/absenteeism and attritionResponsible and accountable for staff training and InductionResponsible and accountable for new recruitment/mandatory training/deployment of staffResponsible and accountable for Operations Managers & Coordinators performanceMonitor absence and accident rates and undertake any correction actions requiredApprove staff leaveMonitor staff performance and nominate staff for the Employee of the Month awardMonitor that work schedules are being followed by the operations team

Commercial Management

Responsible for developing the business growth of the AccountPrepare monthly reports with operational data to support the review of the financial performance of the contracts in questionInvestigate with the Business Unit the reason why any expected gross profit on the contract is not met. Explore management solutions to address the issueEnsure invoices are prepared, delivered, and paidUnderstand the financials of the overall contract and make financial decisions upon the data provided

Skills

Knowledge – Experience

7+ years of experience in the field of Facilities Management in a Management position (large retail/entertainment facilities preferred)3+ years in a managerial position for a large football facilityBachelor’s Degree or equivalent degree in Facilities ManagementHospitality & Airport Facility Management Experience is a plus

Technical skills

MS Office SuiteBICS CertifiedProven Project Management skillsProven experience leading to continuous improvement projects on Facilities

Hard skills

Performance ManagementReporting skillsBudgeting, forecasting, reporting, analysis and P&L managementGood knowledge of cleaning machinery, chemicals & materials

Soft skills

Excellent influencing & communication skillsCritical thinkingLeadership skillsTime ManagementEffective ListeningCustomer Service OrientationConflict ResolutionMultitasking