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Overview:
Duties and Responsibilities
The First Group Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
In conjunction with the Director of Sales and Marketing, this position is responsible for maximising rooms / F&B from a defined account base. Proactively uncovering new prospects and maximising conversion of business in line with Hotel budgetary goals. This position is considered to be the senior account handler within the Sales structure, and therefore requires a high degree of self-motivation and the ability to work unsupervised using own initiative. This position is responsible for the management of sales accounts, and is not responsible for the day to day management of the sales team. Representing The First Group Hospitality division, promoting the quality image of the company at every opportunity.
Duties and Responsibilities
Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
Proactively prospecting new accounts for 4 properties including Wyndham Marina, Tryp by Wyndham Barsha Heights, The First Collection JVC and The First Collection Business Bay.
Take personal responsibility to ensure that Opera systems are maintained and that the system is utilized to its full capacity. Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Team.
To attend any trade fairs, ensuring that that the quality image of our Hotels is portrayed, and that every opportunity is taken to promote the cluster.
To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotels, to enable empowered decisions in all rate negotiations.
To actively participate in the annual Marketing Planning process as a support for the Director of Sales, and to take responsibility for the compilation of competitor rate and product information, as indicated by the Director of Sales.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
To take responsibility for the compilation and execution of quarterly sales action plans as agreed with Director of Sales. Communicate any obstacles to completing action plans to DOS.
To arrange and manage familiarization and educational trips in line with business needs.
