The First Collection Hiring for Management Trainee – Rooms Division Job at Dubai Full Time

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description:

Purpose:

As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.

Responsibilities:

• Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
• Maintain good working relations with all departments.
• Report to management on deficiencies and irregularities noted in the operation.
• Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
• Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
• Be alive to new ideas and system which could benefit the department and hotel.
• Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
• Responds immediately on medical requests and emergencies.
• Assist in investigating and resolving written guest complaints.
• Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
• Assist Front Desk when required, help guest check in, check out, etc.
• Assist other departments in resolving problems when Department head concerned is not available.
• Participate in Manager on Duty coverage as required.
• Assist and drive up selling at the point of check-in to increase overall room’s revenue.
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed.
• Supervise work operations of the department.
• Deliver high quality service to guests.
• Ensure guest needs and reasonable requests are met.
• Seek opportunities to continually improve guest service.
• Take appropriate action to resolve guest complaints.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Adhere to the hotels and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure a high level of cleaning is maintained in work area.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
• You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
• You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
• Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.

Desired Skill & Expertise:

Desired Skills & Expertise:

• Bachelor’s or master’s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline.
• Excellent level of English.
• Recently graduated and passionate for hospitality and delivering excellent service.
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills: able to prioritise tasks and self-manage a workload.
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable, and professional.
• Have a strong eye for detail.