The Emirates Group Hiring for Head of Resource Planning, dnata Job at Dubai Full Time

Job Purpose: At dnata we deliver the promises our customers make. We succeed when we have the right people and resources in the right place at the right time to do the job safely. To achieve this, we’re looking for a global lead in Resource Management based in our Dubai headquarters. The successful candidate will drive the standardisation and implementation of resource management frameworks, standards and systems across our three Divisions (Airport Operations, Catering & Retail, Travel) by working with our global executives, operations leads and resource management community. You should be an experienced Resource Management practitioner in aviation or a similar resource-intensive business. A strong track record of bringing Resource Management to life at all levels of the organisation is essential and you should be up-to-date with current trends and technologies in this space. The role involves periodic international travel. Key Accountabilities – Plan – Leads the development of a long-term resource planning strategy for dnata, taking in to account external and internal best practices for processes, systems and operational practices – Work with business leaders to determine the optimal people requirements to support the future business strategy and workforce profile, ensuring alignment of organisation design, job design, skills or qualification profiles in line with future workforce requirements, manpower plans and business operating models, – Creates annual calendar of events to engage the business in the manpower planning cycle aligned to corporate strategy and budget processes – Deploy – Develops resource management frameworks, standards and methodologies covering planning, rostering, pre-planning and on-the-day allocation in our Airport Operations, Catering and selected Travel businesses. – Defines minimum standard of systems and process to be implemented across dnata businesses. Ensures implementation in dnata businesses to ensure effective and efficient utilisation of people, equipment and facilities, – Identifies and tracks metrics to measure the success of manpower planning approach using Plan-Do-Review approach, – Reviews business budgets related to labour costs and periodically reviews financial performance, recommending changes as required to ensure delivery against cost, productivity and employee satisfaction targets, – Provides best practice insights to define optimal business rules, system logic and planning criteria and works with the business to support effective Day of Operations, – Establishes criteria for assessment of current resource management systems and leads business efforts to plan, tender, and implement resource management systems which suit our global business lines – Works with internal assurance organisations (e.g. Internal Audit, Operational Performance) to deploy a benchmarking and assurance program, ensuring adherence to minimum standards across the dnata network. – Lead – Acts as SME in business manpower operating models, engagement standards, qualifications, roster rules and safety protocols in order to actively lead discussions related to change, highlighting opportunities or challenging existing methods, – Leads the dnata Manpower Council of experts and practitioners in resource planning, – Through comprehensive analysis and external benchmarking, provide recommendations for incremental improvements to our planning, rostering, pre-planning or allocation practices across the division. – Execute – Support dnata executive and leadership team in decision making by providing time sensitive, accurate and appropriate insights into manpower trends, data analysis and system output, – Contributes to overall business case for new business opportunities in dnata through modelling of proposed resource plans, – Accountable for extensive stakeholder management within and outside dnata to drive local compliance to all legislative requirements and occupational health and safety requirements, – Ensures there is a single knowledge base for manpower planning activity and make it available through appropriate channels to the business, – Escalates critical information or issues arising appropriately and in a timely manner, ensuring that the details are accurate, any red flags have been highlighted and operational considerations or recommendations have been suitably included.

Qualifications & Experience: Experience – Airport Operations.Other : 10+ Years – Experience in a resource planning role in a large manpower-driven organisation, ideally with a strong focus on safety and regulation – 5+ years in a managerial role – Preferable to have resource planning experience in ground handling, catering, airline or other aviation business – Prior experience implementing a resource management system within a large organisation is desirable. Qualifications – Degree or Honours (12+3 or equivalent) : Knowledge/Skills – Applied knowledge of advanced manpower planning principles preferably with application in the airline industry or other industries with typical large manpower bases, including trending & forecasting, analytical skills, and test scenario generation – Current knowledge of technological landscape relevant to resource management and manpower planning – Advanced planning and analytical capability – Advanced computer literacy skills, including strong visualisation capability (e.g. PowerBI, Tableau or equivalent) – Excellent written and verbal communication skills, with powerful ability to persuade and influence people, internally and externally, at all levels.

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.