Teleperformance Hiring for IT Help Desk Job at Dubai Full Time

Main Role:

• The IT Help Desk team maintains the computer networks of the Company, providing technical support and ensuring the whole company runs smoothly.

• IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Duties and Responsibilities:

• Handle escalated technical issues as part of the Infrastructure Implementation Services team.
• Be directly involved in the planning, implementation, recording, and maintenance of all backend technical systems (Servers, switches, and routers).
• Work closely with the IT infrastructure Manager in resolving issues and discovering efficiencies in the systems.
• Respond to help desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Responding in a timely manner to service issues and requests
• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems within the company.

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests as well as test and install software and hardware on-site requirements periodically.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Repairing and replacing equipment as necessary.
• Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.

Job Requirements:

Education and Specific Training:

• University Graduate, preferably in Computer Science or Engineering.
• Proven Certifications of MCSA and CCNA are a Must. Engineering.

Required Skills:

• P.C. troubleshooting and repair Skills.
• Usage of MS Office (Preferred)
• Good command of English

Work Experience:

• 3-5 years of relevant work experience.
• Experience in the call center industry is a plus.

Job Type: Full-time

Salary: AED6,000.00 – AED8,000.00 per month

COVID-19 considerations:
Hybrid work to maintain the capacity of people within the work place according to the standards

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• IT Help Desk: 3 years (Required)
• Customer Service: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• MCSA, CCNA Certificate or equivalent? (Required)

Application Deadline: 12/05/2022
Expected Start Date: 16/05/2022