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- Job Title: Customer Service Representative
Job Description:
- Provide extraordinary service to our customers via phone, email, and other access channels.
- Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution.
- Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
- Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management.
- Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims.
Regards
TASCOUTSOURCING RECRUITMENT TEAM
