TASC Outsourcing Hiring for Customer Intelligence CRM Email Analyst at Dubai Full Time

Our client is a leading Real Estate Industry. They are now looking for a Customer Intelligence CRM Email Analyst to join them.

Roles & Responsibilities:

• Be the first point of contact in handling and resolving customer inquiries related to the CRM process.
• Evaluate the problems of the customers and provide logical lasting solutions as per process.
• Identify issues and escalate them appropriately, ensure a timely response, and follow-up within a specified timeline.
• Support the customers via call or email and verify information as per the correct process.
• Work effectively within the team and contribute to a healthy team-oriented environment.
• Complete assigned tasks within the given deadlines.

Skills

Preference:

• Minimum Diploma Degree/Bachelor’s Degree
• Minimum 1 year of contact center experience in a Soft Skill driven environment
• Good English language skills required. (Arabic language skills preferred)
• Excellent communication skills both written (Email) and verbal (Voice)

Qualifications:

• Minimum Diploma Degree/Bachelor’s Degree
• Good computer skills in all MS Office packages

Benefits:

• Visa
• Insurance