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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
As part of the Third-party Logistics (3PL) team your role will focus on leading the execution of 3PL strategy via our Compliance, Special Projects, Rider Supply, Engagement and Finance programs. You will collaborate with program leads across the 3PL team to plan, implement and deliver various programs. You will establish relationships and trust with colleagues & our 3PL partners and drive programs with compassion and integrity.
What’s On Your Plate?
- Understand end goals aligned with talabat’s 3PL vision and formulate plans to meet those goals. Define Objectives and Key Results. Ensure cross-functional agreement and alignment on them. Complete those plans, and ensure timely delivery
- Lead operational excellence across processes and systems, improving on existing and building new processes
- Design solutions that scale workflows and programs
- Identify and mitigate risks, proactively remove obstacles and handle critical issues
- Lead collaboration effort between 3PL team and other departments on cross-functional projects and workstreams
What Did We Order?
Essential
- Ability to communicate complex problems and recommend solutions
- Resilient mindset that views challenges as potential win-win situations looking to be discovered
- Experience delivering programs in a growing and complex global organization
- Bachelor’s degree in engineering, business or equivalent practical experience
- Excellent data management, written and verbal communication skills
- Team player who thrives on comradery
- Ability to influence, empower, and align people across a broad variety of job functions through your relationships
- Strong commitment to enforcing standards, ethics and compliance
- Extremely organized and process-driven to enable effective management of internal workload and expectations across a large set of stakeholders
- Hands-on, enjoys fact-finding and going beyond theoretical frameworks
- Excellent command of Arabic
- Excellent command of English.
- Excellent in identifying process gaps and measuring progress
Very good-to-have
- Good understanding of the last mile delivery ecosystem
- Master’s degree in engineering or business
- Exceptional emotional intelligence
We believe in Experience First (for our external stakeholders and internal talabaties alike!), Make It Happen and Together We Grow. We value diversity, initiative taking and creating memorable experiences – and we’re poised for stellar growth!
