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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
What’s On Your Plate?
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Manage 200+ new restaurants that renews every 4-7 weeks
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Maintain continuous business touchpoints with clients/ restaurants via regular phone calls and mails.
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Contact new restaurants within the portfolio on a weekly basis
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Serve as the lead point of contact, provide excellent service and support to new restaurant partners, and resolve their operational issues efficiently
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Perform rigorous actions, tasks, and trainings to ensure partner education, help operational optimization, and achieve menu excellence
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Use checklists, SOPs, and action plans to ensure constant follow-ups and touch points with restaurant partners
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Provide detailed training to restaurant partners on Vendor portal
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Ensure restaurant partners consistently use their Vendor Portal
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Prepare restaurants to join Talabat marketing campaigns
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Help restaurants grow their orders through activating discounts
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Ensure restaurants are receiving orders within their first days on Talabat
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Maintain accurate reporting and tracking of portfolio performance
What Did We Order?
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University degree or equivalent
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2+ years experience within Sales/Account management
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Adaptability and strong problem-solving skills
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Ability to meet deadlines and be flexible in working
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Communication skills (Written and Verbal)
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Comfortable working in a fast-paced challenging environment
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Start-up experience is a plus
