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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Who are we?
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan, and the United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands, and 400,000 daily orders, we are just getting started
Role Summary
Talabat U.A.E. has grown to become a very large business. Its main platform, the food platform, is growing at a very fast pace from an extremely large base.
As a Business Performance Analyst, you will be responsible for developing a strong understanding of our performance across all our activities, and developing and implementing a repeatable process for monitoring and reporting it. You’ll have the opportunity to work across teams, getting to know all that is going on in the organization and challenging teams on how they assess and improve their performance.
You will have a mentality of continuous improvement and strong analytical and interpersonal skills. You will enjoy working in a delivery-focused, agile startup environment.
You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.
What’s on Your Plate?
As a Business Performance Analyst, you will influence decision-making through quality and depth of analytical insights and recommendations for improvement. In particular, you will focus on the following:
> Performance Reporting and Analysis • Responsible for optimizing our performance reporting structure and repeatable process • Optimise our KPI dashboard • Synthesise performance trends and business performance • Identify and highlight opportunities for performance improvement • Develop reporting material in a succinct, visual manner
> Analytical support for various forums • Drive strategic analysis and provide recommendations for ad hoc requests, both from within the team and externally. • Inputting performance forecasts and targets for business cases through scenario modeling • Developing joint business plans to support the sales team • Deliver unbiased insights to improve customer service and logistics performance
> Building a performance-focused culture • Work with delivery teams throughout the lifecycle of programs to ensure that the right KPIs and targets have been set. • Making sure that a focus on outcomes and performance are integrated into everything we do.
> Propose product enhancements to improve experience • Uncover insights and opportunities and translate them into product enhancements to improve customer and partner experience
What Did We Order?
Preferred candidates will be:
- Passionate about the food industry
- Believe that you are a fit for our culture and our values. Experience First, Make it Happen & Together We Grow
- Have (preferably) a successful experience in a solid consulting firm
- Have at least 4 years of working experience
- Is excited by the thought of joining our team
- Excellent communicator and collaborator at all levels
- Expert PowerPoint and Excel skills
- Back up your opinions with data and clear well-structured cases.
- Strong analytical skills
- You are execution focused and have a proven record of success in complex environments
- Results-driven, high-performing, high-quality work attitude
- You have a high threshold for ambiguity and maintain a professional demeanor under pressure
