Siemens Energy Hiring for Onsite Technology Support, Siemens Energy Dubai Job at Dubai Full Time

LET’S TALK ABOUT YOU!

Your Profile

• Bachelor’s degree in Information Technology, or equal, with hands-on experience in IT implementation in a local / global set-up
• 8-10 years of total working experience in a similar role, ideally including
  • Technical and user support
  • managing Digital Workplaces in a global environment
  • Service analysis and Problem Solving
  • IT end user computing and troubleshooting
  • Excellent communication skills with a strong customer focus
• Hands on technical experience in O356 and cloud-based solution.
• Good Knowledge about hardware and software evaluation
• Experienced knowledge about dealing with VIP issue and providing a professional support
• Good understanding of project lifecycle, piloting and rollouts plans
• Availability to Travel / move between sites

Your Responsibilities

Service and maintenance

• Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue
• Conducted a monthly proactive VIP pulse check
• Troubleshooting of IT related problems from in-house software to hardware, such as smartphones, Laptops and Printers
• Interacts with third party suppliers for managing warranties on site
• Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date

LET’S TALK ABOUT US!

Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future. At Siemens Energy, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc. We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees, and thereby directly contributes to our business success.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.