Serco Plc Hiring for Operations Controller Job at Dubai Full Time

The Job Opportunity

The supervision of the Customer Service Representative team in order to ensure the safe delivery of a reliable, world class and customer focused station environment and train service. To control, supervise and co-ordinate the safety and availability of train services at the Palm Monorail.

Key accountabilities Supervision and control of train movements by utilisation of various computerised tools ensuring trains adhere to predetermined schedules. Able to assess and implement changes to minimise delays or disruptions. Lead by example, a team of Customer Service Representatives in the provision of a safe, reliable, world class customer focused service Liaise with Maintenance Team to ensure availability of trains Report incidents, failures or events that impact on safety or service performance to the Chief Controller Inform the Chief Controller of any operating conditions that deviate from normal conditions Manage and modify, when required, the online timetable to cater for unexpected events Assist the Chief Controller in the co-ordination and monitoring of Track Access and engineering work requirements

What we are looking for in our candidates A mature proactive and responsible approach to work with initiative and problem-solving capability Good literacy, numerical and analytical skills Excellent communication skills and the ability to manage multiple tasks safely and efficiently Strong organisational skills

Specific requirements Ideally a degree holder or higher diploma of post-secondary education in a related discipline

Understanding of train operation controls such as train supervision, train regulation, manual route setting Understanding of MS Word, Excel, PowerPoint, Outlook Ability to liaise in a professional manner with staff at all levels within the organisation Ideally holder of a UAE driving licence Minimum 3 years’ experience of front-line customer service train operations role within a metro/light rail/monorail environment Thorough understanding of station operations and associated activities, policies, procedures and Key Performance Indicators

Working with Serco

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