Samsung Electronics Hiring for Order Management Specialist Job at Dubai Full Time

Position Summary

Role and Responsibilities

• Order Processing for UAE & GCC clients involving PI creation, stock allocation and release to logistics for dispatch in current ERP systems.
• Facilitate end to end process steps, ensuring timely and error free results and 100% accuracy.
• Support in Planning & Executing the entire process of fulfilling customer contracts from order entry to release under part leader supervision.
• Analyze, qualify and complete change order request both for internal and external customers.
• Daily updating of order status and sharing with the related PICs in B2C IM OR/IR + AV sales dept., Supply Chain & Logistics along clients.
• Weekly sales closing, order earliness monitoring and dispatch documentations.
• Arrange SI’s for direct shipment and monitor the purchase order from the factory. Goods in Transit Monitoring for Direct Shipment billing.
• Assist in clearing Back Log orders and closing the same in conjunction with KAMS and SCM.
• Support in obtaining Order Secure Rate for the sales team.
• Ensure signed documentation i.e. Sales Orders / PO’s is available from customers and matching the contract requirements.
• Processing RMA as per HQ guidelines.
• Daily Customer Credit check for available and In Process funds. Additionally, follow up on Letter of Credit and related documentation.
• Perform validation of customer orders and all necessary internal approvals prior to processing orders.
• Processing of Debit / Credit Note when required under supervision of part leader

Skills and Qualifications

Qualifications & Experience:

• Bachelor’s Degree in Business Mgmt. / Sales / Operations
• 5-6 years of experience, preferably in sales order processing or similar activity.
• Hands on Experience in Sales Operations Process
• Solid Knowledge of Order Life Cycle (Order to Cash)
• Finance Knowledge in relation to Trade Operations
• Exposure to ERP, preferably SAP