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Job Description:
Position Summary
Essential Duties and Responsibilities:
Additional Duties & Responsibilities
Education
Location
Experience
Skills
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
We have an exciting opportunity available right now to join us as a Sr Client Success Manager, responsible for a subset of clients within the EMEA region, based in the UAE.
Position Summary
We are seeking an experienced Sr Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients
As a Sr Client Success Manager with Rimini Street, Inc., you’ll be managing a portfolio of named clients – driving client lifecycle – leading to adoption, cross-sell, advocacy and client satisfaction across your portfolio.
Essential Duties and Responsibilities:
- Deliver and communicate ROI throughout the client lifecycle
- Build C-level and executive relationships, establishing trusted advisor status
- Drive growth, value, retention and partnerships for our important clients to ensure active engagement and full recognition of ROI
- Develop key account plans including; retention strategies, cross-sell opportunities, powermaps, client advocacy
- Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
- Create awareness and demand for Rimini Street products and services
- Identify, cultivate and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions
- Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution
- Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships and overall client communications
- Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.
- Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms
- Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.
Additional Duties & Responsibilities
- Monitor client consumption of Rimini Street services with the support of standard dashboards
- Maintain up-to-date client information in Salesforce.com and other systems
- Provide detailed and timely status reporting to all management as requested
- Assure client communications and escalations are performed on time, sufficiently and accurately
- Other job-related duties and responsibilities may be assigned from time-to-time
Qualifications/Skills/Experience:
Education
- BA/BS (MBA/Master preferred)
Location
- Dubai
- Essential Language Skills: English and Arabic
Experience
- Good knowledge of the enterprise software industry
- Specific experience with Oracle and/or SAP preferable
- Experience dealing with CXO’s
- Significant experience in Consultative Sales, Account Management, or Business Development
- Experience in managing a portfolio of clients in different industries
- Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc.
- Experience in renewing and/or negotiating client support contracts
- Experience in working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams (e.g. Sales, Renewals, Marketing, Services, etc.)
Skills
- Impressive executive presence and communication abilities
- Demonstrated ability to provide proactive account management to a large portfolio of clients
- Exceptional leadership, time management, facilitation, and organizational skills
- Bias for action
- Passion for technology and for being a part of a fast-growing technology company
- Proven analytical and problem-solving abilities
- Proven experience with Social and Digital selling techniques
- Ability to create structure and prioritize tasks to best manage different situations
- Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.
Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.
#LI-DNI
Company Description:
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.
We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.
Be Treated Like the Best
- Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
- No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
- Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
- We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
- All Rimini Street professionals are encouraged to grow and learn new skills
Accelerating Company Growth
- Trading on Nasdaq under ticker symbol RMNI since October 2017
- Added to the US Russell 2000® Index in 2018
- Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
- Annual 2021 financial results of $326.8 million, up 16.3% year over year
- Fiscal year operating cash flow of $42.1 million, up 107% year over year
- Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company’s continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.
- Celebrated the 15th anniversary of the Company’s founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.
Recent Industry Recognition
- Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
- Honored with four Gold awards for Company of the Year in 2020.
- The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year
In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
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