Caterpillar Hiring for MAK Middle East Service Coordinator Job at Dubai Full Time

Career Area:

Marketing / Sales / Product Support

Job Description:

Initial Job Scope:

• To provide back up and assistance to the regional service manager.
• Calculate, prepare, and send out service quotations and technical proposals. Provide proactive follow up with customers after submittal and help to turn enquiries into confirmed orders.
• Create new service project job number in AX.
• Prepare and distribute workshop and field service reports.
• Processing of CM engine and parts warranty claims.
• Perform Technical Communicator role. Compile, store, and archive service information and service bulletins both internal and external and communicate to internal and external customers.
• Vendor coordination and interaction. Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process.
• Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process.
• Covering MaK ME 24-hour customer hot line number.
• Coordinate workshop crane and pressure vessel annual recertification.
• Coordinate annual recalibration and recertification of all applicable workshop and field service equipment i.e. torque wrenches, gauges, calipers,
• Back-up for reporting EHS incidents and near misses into SIRS.
• Submit high risk travel approval requests to Corporate Security and follow up on corporate approval process.
• Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas, travel and EHS requirements.
• Arrange for necessary shipyard, worksite, facility entry documentation and permits.
• Arrange shipment of service tooling from Dubai to job site including export/import. Track the status and ETA of return service tooling shipments.
• Provide project management support to regional service manager to assist in managing service projects, attend customer meetings etc.
• Designated back-up to regional service manager when RSM is on vacation, sick or medical leave etc. Expected to cover a wide variety of tasks including service job coordination, supervision, invoicing, attending customer meetings, temporary project management assignments.
• Ordering spare parts required for the workshop overhauling and repair jobs.
• Oversee AV service exchange component program inventory and status including initial sales process, core status, core return inspections, core rebuilding, workshop reports submittals, close out with customers.
• Coordinate local transportation of parts and components to and from vessels to workshop.
• Assist RSM to finalize and prepare service invoices.
• Assist in providing weekly service utilization hours.

Position Requirements:

• Degree, diploma holder, or appropriate maritime certification preferred with at least 10-years prior experience.
• Suitable job-related work experience will also be considered.
• Strong marine, oil and gas, or land-based power plant experience with hands-on operation, maintenance, repair and servicing background and experience.
• Must have good technical experience in servicing, overhauling, rebuilding, and repair of large medium speed marine engines and components.
• Previous experience in managing or supervising marine or land-based service teams and workshops preferred.
• Appropriate leadership capabilities.
• Requires a good degree of diplomatic soft-skills and communication.
• Team player, listening skills.
• Required to work beyond normal office working hours.
• Required to travel when necessary.
• Must be able to speak, read, and write in English. In addition, Arabic and French language skills would also be beneficial.
• Personal computer skills and familiarity with standard software packages is required.

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Caterpillar is an Equal Opportunity Employer (EEO).

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