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Dubai, UAE
30th November
REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER
Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group, and together we are setting the agenda for the future of business travel. Reed & Mackay has an enviable reputation for exceptional service through delivering strategic travel management solutions to an expanding base of clients in its chosen client sectors. The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service.
WHAT YOU’LL DO:
- Provide a dedicated service to a portfolio of corporate clients
- A desire to always exceed client expectations
- To demonstrate proactive thinking when providing travel solutions
- Ensure Duty of Care when creating the travel itineraries for the guest
- Provide added value to clients through specialist supplier relationships
- Exceptional communication skills with timely responses to calls and emails
- Quality Control across all aspects of our procedures and processes
- Able to provide the most cost-effective solutions using all available sources
- To always comply with the clients travel policies and guidelines
- To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
- To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
- To meet all deadlines as required, internally or client driven SLA’s
- To adopt a learning attitude and attend relevant training / coaching as required
- Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
- Reach the revenue and profit targets
WHAT WE’RE LOOKING FOR:
- Has achieved a continuous record of experience in a core business travel environment
- Minimum qualification level to Fares & Ticketing
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Have a ‘team player’ approach to an office environment
- Experience in using MS Word and Excel software packages
- Excellent interpersonal skills
- Sound knowledge of the Corporate Clientele / Oil & Gas industry
- Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
- Understanding of crew rotation and crew sheets
- Ability to monitor and manage hotel allocations
- Fully conversant in Passport and visa requirements and processing
REQUIREMENTS:
- This is an office-based role. (R&M Office premises or Client Location)
- Ability to work in a 24/7 shift pattern, 5 days a week
- Manage duty mobile and laptop during operational requirements
INTERNAL RESPONSIBILITIES:
- Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.
NEXT STEPS:
If you believe this role is for you, please send your CV to [email protected]
