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Job description
We are looking for a Service Sales Engineer for our office in Dubai.
As a Service Sales Engineer at Radio Holland you support the inside sales process in order to prepare and ensure accurate commercial handling of customer requests.
In this position, you report to the Customer Service Team Lead.
Who we are
Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing and integrating advanced and high-tech equipment.
In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes.
Responsibilities
- Send quotations and answer all customers’ enquiries on service, survey, commissioning and installation professionally and timely
- Is part of the RFG (request for quote) process and ensures the preparation and technical elaboration of tickets/RFG components
- Works within sales authorization and precisely defined pricing guidelines
- In case of uncertainties, ensures to align with sales, technical, logistics and/or the Customer Service Team Lead
- Cost price calculations of orders based on customer requirements and wishes
- Ensures that all relevant information is up to date, correct and complete in the systems (Zendesk/Navision)
- Follow up with customers after the quotations are sent
- Ensures all documentation and information in Zendesk is complete for handover to Operations
- Inside Sales Team should check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected
- Register relevant external customer feedback on SharePoint (complaint / compliment)
Skills / Abilities
- Customer oriented
- Accurate
- Commercial mindset
- Team player
- Strong communication skills
- Fluent in English, both verbal and written
Work Experience
2+ years of experience in a similar position
Education
Secondary vocational education
Our Offer
We offer an attractive compensation package matching your skills and experience and a chance to work in a team of like-minded professionals.
Interested?
Do you have a proven track record as a Service Sales Engineer and are you ready for the next challenge? Please send your cover letter and résumé directly to [email protected].
Contact us!
